PRIVACY POLICY
The purpose of this policy is to inform interested parties about the different treatments carried out by this organization through the website and that affect their personal data, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.
1. IDENTIFICATION AND CONTACT DETAILS OF THE CONTROLLER
WELCOMENEXT S.L., with registered office at Complejo Empresarial Avenida De Europa 26, Ed. Atica 5, 2ª (28224 Pozuelo De Alarcon) Madrid, with NIF B86432325, contact telephone number 911845972 and email address privacidad@welcomenext.com
DATA PROTECTION OFFICER
SEGURIDAD Y PRIVACIDAD DE DATOS, SL, with contact telephone number 963 122 868 and email address infodpo@forlopd.es
2. PURPOSES OF PROCESSING YOUR PERSONAL DATA
- □ USERS/BROWSERS OF THE CONTROLLER’S WEBSITE
We will process the personal data provided to:
● Respond to requests, complaints and incidents reported through our contact channels included in the website.
● Understand the behaviour of the browser within the website in order to detect possible cyber attacks on our website.
● Comply with the legal obligations that are directly applicable to us and regulate our activity.
● Protect and exercise our rights or respond to claims of any kind.
● If applicable, send commercial communications related to the goods or services that make up our activity and/or news or bulletins related to our sector. Your refusal to provide us with authorisation will imply the impossibility of sending you information by the entity.
● Where applicable, to manage your participation in competitions and promotions run by the entity. Your refusal to provide us with authorisation will mean that you will not be able to participate.
● Where applicable, to send satisfaction and/or quality surveys. Your refusal to provide us with authorisation will mean that we will not be able to evaluate the service provided.
● To manage your registration on the entity’s web platform and generate a username and password. Your refusal to provide us with authorisation will mean that we will not be able to register on the platform.
● To manage and send you the requested quote. - □ CLIENTS
In addition to the purposes indicated in the section “users/browsers of the website”, we will process your personal data provided to:
● Manage the commercial relationship.
● Manage the provision of the services you have contracted.
● Carry out administrative, accounting and tax procedures.
3. LEGAL BASIS FOR PROCESSING
- □ USERS/BROWSERS OF THE CONTROLLER’S WEBSITE
● En el consentimiento que nos has prestado para tratar tus datos con las finalidades indicadas. La negativa a facilitar sus datos personales conllevara la imposibilidad de tratar sus datos con las finalidades mencionadas.
● Para cumplir con las obligaciones legales que se nos aplican. En este caso, el interesado no podrá negarse al tratamiento de los datos personales.
● En nuestro interés legítimo de proteger nuestra imagen, negocio y trayectoria evitando ataques a nuestra página web. En este caso, el interesado no podrá negarse al tratamiento de los datos personales, aunque podrá ejercer, en su caso, los derechos reconocidos en el apartado «derechos» de la presente política. - □ CLIENTES
● In the consent you have given us to process your data for the purposes indicated. The refusal to provide your personal data will entail the impossibility of processing your data for the purposes mentioned.
● To comply with the legal obligations that apply to us. In this case, the interested party may not refuse the processing of personal data.
● Para cumplir con las obligaciones legales que se nos aplican. En este caso, el interesado no podrá negarse al tratamiento de los datos personales.
● In our legitimate interest to protect our image, business and history by avoiding attacks on our website. In this case, the interested party may not refuse the processing of personal data, although they may exercise, where appropriate, the rights recognized in the “rights” section of this policy.
4. WEBSITE TOOLS AND ADD-ONS
- Google maps
We use Google Maps (API) to show you interactive maps directly on our website and to allow you to use its functions. For these purposes, please note that when you use the service, Google will collect and store information about your use. Please be advised that the use of Google may involve International Data Transfers not based on an adequacy decision by the European Commission or on the provision of appropriate guarantees, and therefore do not have an adequate level of protection in accordance with the provisions of the GDPR. For the relevant purposes, please be advised that this fact may entail certain risks for the protection of your personal data. Such risks may include the absence of an equivalent supervisory authority for data protection and/or equivalent principles for data processing protection and/or equivalent rights of data subjects for protection. For this reason, we recommend that you carefully read the privacy policy of our provider beforehand by clicking here. - Youtube
Our website uses plugins from the YouTube platform powered by Google. YouTube will only associate your browsing behavior with your personal profile if you are logged into your account. You can prevent this by logging out.
We recommend that you carefully read the privacy policy of our provider beforehand by clicking here. - Stripe
As part of our services, we use the Stripe payment gateway to process financial transactions and ensure that your payments are made safely and efficiently. We recommend that you review Stripe’s privacy policy beforehand to understand how they handle your personal information by clicking here.
5. DATA RETENTION PERIODS OR CRITERIA
The personal data provided will be retained for the time necessary to fulfill the purposes for which they were initially collected.
Once the data are no longer necessary for the processing in question, they will be duly blocked in order to, where appropriate, make them available to the competent Public Administrations and Bodies, Judges and Courts or the Public Prosecutor’s Office, during the statute of limitations for actions that may arise from the relationship maintained with the client and/or the legally established retention periods.
Data blocking period:
● CIVIL CODE. Between 1 and 5 years depending on the case, in accordance with the provisions of articles 1964.2 and 1968.2 of the aforementioned legal body.
● COMMERCIAL CODE. For 6 years, in accordance with the provisions of article 30 of the aforementioned legal body. It applies to commercial information related to (invoices issued and received, tickets, corrective invoices, bank documents, etc.).
● GENERAL TAX LAW. For 4 years, in accordance with the provisions of articles 66 to 70 of the aforementioned legal body. It applies to information related to tax obligations.
6. AUTOMATED DECISIONS AND PROFILING
The website does not make automated decisions or create profiles.
7. RECIPIENTS
During the period of duration of the processing of your personal data, the organization may transfer your data to the following recipients:
● Judges and Courts.
● State Security Forces and Corps.
● Other competent public authorities or bodies, when the controller has the legal obligation to provide personal data.
● Where applicable, to those Data Processors who provide us with services.
● Banks and Financial Institutions.
8. INTERNATIONAL DATA TRANSFERS
The organization does not carry out any International Data Transfers. In the event that international data transfers are subsequently necessary, the degree of protection of the destination country will be verified and the guarantees required by the regulations will be adopted.
9. SOCIAL NETWORKS
In order to make you part of our activity, and so that you can be aware of our news, we inform you that WELCOMENEXT S.L. has created a profile on Social Networks.
All users have the opportunity to join our social networks or groups. However, you must bear in mind that, unless we request your data directly (for example, through marketing actions, contests, promotions, or any other valid form), your data will belong to the corresponding Social Network, so we recommend that you carefully read its conditions of use and privacy policies, as well as make sure to configure your preferences regarding data processing.
Below, we detail the link to the privacy policy of the different Social Networks in which we have a presence, so that you can access the privacy policies at any time and configure your profile to guarantee your privacy:
LinkedIN: https://www.linkedin.com/legal/privacy-policy
Youtube: https://www.youtube.com/intl/ALL_en/howyoutubeworks/our-commitments/protecting-user-data/
Instagram: https://privacycenter.instagram.com/
10. RIGHTS
Interested parties may request more information about the processing of their personal data, as well as exercise at any time and free of charge, the rights of access, rectification and deletion, as well as request that the processing of their personal data be limited, oppose it, request the portability of these (whenever technically possible) or withdraw the consent given and, where appropriate, not to be subject to a decision based solely on automated processing, including profiling.
To do so, you may use the forms provided by the organization, or send a letter to the postal address or email address referenced in the heading. For the appropriate purposes, we inform you that you may be asked for your ID or any other similar document, in order to prove your identity, provided that this cannot be done by other less intrusive means.
If you feel that your rights regarding the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you may file a claim with the competent Data Protection Control Authority (Spanish Data Protection Agency), through its website https://www.aepd.es
In compliance with the provisions of article 21 of Law 34/2002 on information society services and electronic commerce, if you do not wish to receive further information about our services, you may unsubscribe by sending an email to privacidad@welcomenext.com, with the subject “UNSUBSCRIBE”
11. TRUTHFULNESS OF THE DATA
The interested party guarantees that the data provided is true, accurate, complete and up to date; The user undertakes to inform of any changes to the data provided, through the channels enabled for this purpose and indicated in point one of this policy. The user will be responsible for any damage or harm, both direct and indirect, that may be caused as a result of non-compliance with this obligation.
In the event that the user provides data from third parties, the user declares that he or she has the consent of the interested parties and undertakes to transfer the information contained in this clause to them, exempting the organisation from any liability arising from failure to comply with this obligation.
12. MODIFICATIONS AND UPDATES
This privacy policy may be modified/updated based on established legal requirements or in order to adapt said policy to the instructions issued by the Spanish Data Protection Agency, or as a result of changes to our website. For this reason, we advise users to periodically visit our Privacy Policy.
If you have any questions about this policy, you can contact WELCOMENEXT S.L. through the forms provided by the organization, or by sending a letter to the postal address or email address referenced in the header.
