ABOUT US
ABOUT scormPROXY
scormPROXY is a product developed by WelcomeNext S.L., a company based in Madrid (Spain) with more than 10 years of experience in the development of technological solutions oriented to online training (elearning).
We are experts in SCORM technology and we have created an ecosystem of solutions and services especially focused on training consultants, publishers and developers of e-learning.
scormPROXY was launched on the market in 2017 and already has a wide customer base in different countries.
DATA PROTECTION
We comply with the General Data Protection Regulation (GDPR)
WelcomeNext is a Spanish company that strictly complies with the European Union’s General Data Protection Regulation.
Likewise, our scorm cloud solution, our servers and databases where personal data is hosted, are located in Data Centres in Europe. These Data Centres also comply with all the provisions of the General Data Protection Regulation.
Our technological infraestructure
scormPROXY uses Oracle Cloud Infrastructure (OCI) services for the web application, database, load balancing and service monitoring. For the storage and distribution of content through high-performance servers, we use Oracle Object Storage Infrastructure.
All our infrastructure is redundant, scalable and flexible, that is, it is designed to support any workload and always guarantee a good experience for the end user.
We have different automatic monitoring tools that allow us to monitor the state of the system at all times and act immediately in the event of any incident.
The database where all the information is stored, including sensitive information with personal data, is hosted in a Oracle’s Data Center located in Germany (Frankfurt), Europe, which guarantees the highest standards of confidentiality and protection of any personal data stored.
Content servers
All your courses are stored and replicated on four high-performance servers, located in Germany (Erope), United States (North America), Brazil (Latin America) and Singapur (Asia).
Apart from these servers, we have a network of more than 300 cache nodes throughout the world that allow content to be distributed to users from the nearest data center.
Our guarantees and security measures
WelcomeNext guarantees 99.9% availability in the service. In case of serious incidents or suspension of service for more than 3 hours, WelcomeNext will discount from the next invoice issued to the CLIENT, the amount that is proportionate to the duration of the service disruption.
Backups
Backup copies of all the scormPROXY system used by the CLIENT will be made on a daily basis, as well as of its specific configuration. This will also include copies of all information stored in the system (databases, documents, etc.).
Backup files shall be transported through a communications network with certain security measures and secure protocols.
WelcomeNext shall store daily backups for a maximum of 7 days.
Functions and duties of the staff of WELCOMENEXT
Access to the scormPROXY system and to the data therein contained shall be provided to both analysts/programmers of the WELCOMENEXT team, and system technician, who shall develop the following tasks:
- Incident management.
- Maintenance of hardware and software systems.
- Fulfilment of security activities.
- Making backup copies of the system and stored data.
- Production readiness of the programming code.
- System coding and testing.
Our Support Service
WELCOMENEXT offers technical support via e-mail at soporte@welcomenext.com. You can also contact Support directly from scormPROXY app. This shall be available to the CLIENT over the life of the Contract. Response times shall be proportional to the seriousness of the error, and in no case will they exceed that expressed in the table below:
| TYPE | DESCRIPTION | MAXIMUM RESPONSE TIME |
| MINOR | Minor errors shall be those that do not affect the proper functioning of the system and users can use the system in a normal way. They relate to errors in the text, style, pictures, colours and other irrelevant mistakes, among others. | 24 hours |
| MODERATE | Moderate errors shall be those that do affect the normal use of the backend system by users, but enables them to access the service partially. These errors relate to functionality, access to a section of the backend app or problems to view delivered content by a specific remote client. | 8 hours |
| SERIOUS | Serious errors are those that prevent the users from accessing the backend application or delivered content by a significant amount of remote clients. These errors relate to general system errors and server problems. | 3 hours |
For minor and moderate issues, working hours will be Monday – Friday from 9:00 to 20:00 (Central Europe). For serious issues, we offer a 24/7 support that will work on any serious issue as soon as possible.
SOME OF OUR FEATURED CLIENTS
