The new Feedback Module of scormPROXY allows you to collect information from end users (students) who access your content:
- Request the user accessing your content to provide their email address to enable more personalized follow-up with those users (e.g., sending a personalized completion certificate).
- Ask the user who has completed content to provide feedback on it. You can request a rating (from 1 to 5), a brief comment, or both.
All this information is collected in scormPROXY and can be reviewed through the ratings report.
How to configure the Feedback Module?
- Go to the “Clients” section and select a client from the list (this could be a client with LMS, without LMS, or invited by email).
- To assign licenses for new products to this client, click the “Add licenses” button.
- In the license addition dialog, at the bottom right, you will find the settings for the Feedback Module:
- If you wish to request the user’s email, select one of the available options in the “Request student email…” dropdown. Enable the “Make mandatory” checkbox if you want to force the user to enter their email to proceed. To request user feedback, enable the corresponding checkboxes under the “Upon content completion…” section.
- To modify Feedback settings for already assigned licenses, select a license and click the “Modify” button. In the dialog that appears, you can adjust the Feedback options:
- In the list of licenses assigned per client, you can see a series of icons in the “Feedback” column indicating which Feedback options are enabled (request email, request rating, and request comments, respectively).
How to review received ratings and comments?
- Go to the main “Reports” section and then navigate to the “Ratings” report.
- In this report, you can review all the ratings you’ve received for your content, filtering by time period, client, or course.
- You can also export this report to Excel for sharing or archiving purposes.
How much does the Feedback Module cost?
The STANDARD plan of the scormPROXY Feedback Module is free and comes included by default in all scormPROXY accounts. The only limitation of this plan is that it allows receiving a maximum of 5,000 user comments. If you are interested in increasing this limit to receive more feedback, you can opt for one of the advanced Feedback Module plans:
| Plan | Limits | Fee |
|---|---|---|
| STANDARD | 5,000 comments | Free |
| PRO | 25,000 comments | €50/month |
| ADVANCED | 100,000 comments | €125/month |
| ENTERPRISE | 500,000 comments | €250/month |
