{"id":1098,"date":"2021-04-19T23:43:29","date_gmt":"2021-04-19T21:43:29","guid":{"rendered":"https:\/\/www.welcomenext.com\/scormproxy\/?page_id=1098"},"modified":"2023-07-26T12:25:23","modified_gmt":"2023-07-26T10:25:23","slug":"soporte","status":"publish","type":"page","link":"https:\/\/welcomenext.com\/scormproxy\/es\/soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-bottom:50px;--awb-background-color:var(--awb-custom12);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;line-height:1.4;\">SOPORTE Y ASISTENCIA T\u00c9CNICA<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:40px;--awb-margin-bottom:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-align-content-space-around fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.2%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;line-height:1.5;\">Preguntas y respuestas frecuentes<\/h2><\/div><div class=\"fusion-section-separator section-separator triangle fusion-section-separator-1\" style=\"--awb-border-bottom:1px solid #f6f6f6;--awb-spacer-height:1px;--awb-svg-margin-left:3.2%;--awb-svg-margin-right:3.2%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-icon-color:#ffffff;--awb-margin-bottom:75px;\"><div class=\"fusion-section-separator-svg\"><div class=\"divider-candy-arrow bottom\" style=\"top:0px;border-top-color: #f6f6f6;\"><\/div><div class=\"divider-candy bottom\" style=\"bottom:-21px;border-bottom:1px solid #f6f6f6;border-left:1px solid #f6f6f6;\"><\/div><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><style type=\"text\/css\">#accordian-1 .fusion-panel:hover,#accordian-1 .fusion-panel.hover{ background-color: #f9f9f9 } #accordian-1 .fusion-panel { border-color:#cccccc; border-width:1px; background-color:#ffffff; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 14px;width: 14px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Mulish\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Mulish\";font-style:normal;font-weight:regular;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #a0ce4e;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #a0ce4e;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #a0ce4e!important;border-color: #a0ce4e!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-filter-all fusion-active\"><a role=\"menuitem\" data-filter=\"*\" href=\"#\">Todos<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".billing-and-payment-methods\" href=\"#\">Billing and payment methods<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".facturacion-y-formas-de-pago\" href=\"#\">Facturaci\u00f3n y formas de pago<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".mensajes-error\" href=\"#\">Mensajes de error<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".mensajes-error\" href=\"#\">Mensajes de error<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".problemas-tecnicos\" href=\"#\">Problemas t\u00e9cnicos<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".security-and-privacy\" href=\"#\">Security and privacy<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".seguridad-y-privacidad\" href=\"#\">Seguridad y privacidad<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".technical-problems\" href=\"#\">Technical problems<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".using-scorm-next\" href=\"#\">Using scorm-NEXT<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".uso-de-scorm-next\" href=\"#\">Uso de scorm-NEXT<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-3211 using-scorm-next \"><span class=\"entry-title rich-snippet-hidden\">Role \u00abTraining Manager\u00bb<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-04-04T10:52:07+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-3211\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-3211\" href=\"#collapse-1-3211\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Role \u00abTraining Manager\u00bb<\/div><\/a><\/h4><\/div><div id=\"collapse-1-3211\" aria-labelledby=\"faq_1-3211\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p class=\"\" data-start=\"97\" data-end=\"161\"><strong data-start=\"97\" data-end=\"161\">Why do some users have the \u00abTraining Manager\u00bb role assigned?<\/strong><\/p>\n<p class=\"\" data-start=\"163\" data-end=\"590\">If you notice that some users in the Users section have the <em data-start=\"223\" data-end=\"241\">Training Manager<\/em> role assigned, even though you didn\u2019t assign it manually, it&#8217;s because <strong data-start=\"313\" data-end=\"327\">scormPROXY<\/strong> applies an automatic rule.<br data-start=\"354\" data-end=\"357\" \/>When it receives a username from the LMS that starts with one of the following prefixes: <code data-start=\"446\" data-end=\"454\">admin*<\/code>, <code data-start=\"456\" data-end=\"463\" data-is-only-node=\"\">test*<\/code>, <code data-start=\"465\" data-end=\"472\">adm_*<\/code>, or <code data-start=\"477\" data-end=\"484\">rev_*<\/code>, <strong data-start=\"486\" data-end=\"500\">scormPROXY<\/strong> interprets it as a special profile and automatically assigns the <em data-start=\"566\" data-end=\"584\">Training Manager<\/em> role.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-3210 uso-de-scorm-next \"><span class=\"entry-title rich-snippet-hidden\">Rol \u00abresponsable de formaci\u00f3n\u00bb<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-04-04T10:51:32+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-3210\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-3210\" href=\"#collapse-1-3210\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Rol \u00abresponsable de formaci\u00f3n\u00bb<\/div><\/a><\/h4><\/div><div id=\"collapse-1-3210\" aria-labelledby=\"faq_1-3210\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p class=\"\" data-start=\"97\" data-end=\"180\"><strong data-start=\"97\" data-end=\"180\">\u00bfPor qu\u00e9 algunos usuarios tienen asignado el rol de \u00abResponsable de Formaci\u00f3n\u00bb?<\/strong><\/p>\n<p class=\"\" data-start=\"182\" data-end=\"625\">Si al revisar la secci\u00f3n de usuarios observas que algunos tienen asignado el rol de <em data-start=\"266\" data-end=\"292\">Responsable de Formaci\u00f3n<\/em> sin que t\u00fa lo hayas hecho manualmente, es porque <strong data-start=\"342\" data-end=\"356\">scormPROXY<\/strong> aplica una regla autom\u00e1tica.<br data-start=\"385\" data-end=\"388\" \/>Cuando recibe un nombre de usuario desde el LMS que comienza con alguno de los siguientes prefijos: <code data-start=\"488\" data-end=\"496\">admin*<\/code>, <code data-start=\"498\" data-end=\"505\" data-is-only-node=\"\">test*<\/code>, <code data-start=\"507\" data-end=\"514\">adm_*<\/code> o <code data-start=\"517\" data-end=\"524\">rev_*<\/code>, <strong data-start=\"526\" data-end=\"540\">scormPROXY<\/strong> interpreta que se trata de un perfil especial y le asigna autom\u00e1ticamente dicho rol.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1491 facturacion-y-formas-de-pago \"><span class=\"entry-title rich-snippet-hidden\">C\u00f3mo configurar una tarjeta de cr\u00e9dito\/d\u00e9bito para realizar los pagos autom\u00e1ticamente<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-28T11:46:30+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1491\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1491\" href=\"#collapse-1-1491\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">C\u00f3mo configurar una tarjeta de cr\u00e9dito\/d\u00e9bito para realizar los pagos autom\u00e1ticamente<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1491\" aria-labelledby=\"faq_1-1491\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"es\" data-language-to-translate-into=\"en\" data-phrase-index=\"0\" data-number-of-phrases=\"8\"><span class=\"Q4iAWc\">1<\/span><\/span>) Acceda al Portal de Clientes scormPROXY en <a href=\"https:\/\/facturacion.welcomenext.com\/portal\/welcomenext\" target=\"_blank\" rel=\"noopener\">https:\/\/facturacion.welcomenext.com\/portal\/welcomenext<\/a><\/p>\n<p style=\"padding-left: 40px;\">Para entrar al Portal del Cliente, debe haber recibido una invitaci\u00f3n. Si no tiene la invitaci\u00f3n, cont\u00e1ctenos y le reenviaremos una invitaci\u00f3n al Portal.<\/p>\n<p style=\"padding-left: 40px;\">Introduzca tu e-mail y contrase\u00f1a (puede restablecerla en caso de que haya olvidado la contrase\u00f1a) para acceder al Portal.<\/p>\n<p><span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"es\" data-language-to-translate-into=\"en\" data-phrase-index=\"3\" data-number-of-phrases=\"8\"><span class=\"Q4iAWc\">2) En la pantalla principal, haga clic en el enlace \u00abVer m\u00e1s\u00bb en la secci\u00f3n \u00abMis detalles\u00bb:<\/span><\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-1489\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1.png\" alt=\"\" width=\"979\" height=\"600\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-200x123.png 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-300x184.png 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-400x245.png 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-600x368.png 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-768x470.png 768w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-800x490.png 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-1024x627.png 1024w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-1200x735.png 1200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-1536x941.png 1536w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1.png 1616w\" sizes=\"(max-width: 979px) 100vw, 979px\" \/><\/p>\n<p><span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"es\" data-language-to-translate-into=\"en\" data-phrase-index=\"5\" data-number-of-phrases=\"8\"><span class=\"Q4iAWc\">3) En la secci\u00f3n Detalles de pago, haga clic para agregar\/editar la informaci\u00f3n de su tarjeta de cr\u00e9dito\/d\u00e9bito<\/span><\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-1490\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2.png\" alt=\"\" width=\"980\" height=\"658\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-200x134.png 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-300x201.png 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-400x268.png 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-600x403.png 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-768x515.png 768w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-800x537.png 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-1024x687.png 1024w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-1200x805.png 1200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2.png 1472w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/><\/p>\n<p><span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"es\" data-language-to-translate-into=\"en\" data-phrase-index=\"7\" data-number-of-phrases=\"8\"><span class=\"Q4iAWc\">4) Las facturas se cargar\u00e1n autom\u00e1ticamente en la tarjeta de d\u00e9bito\/cr\u00e9dito introducida 10 d\u00edas despu\u00e9s de que reciba la factura.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1488 billing-and-payment-methods \"><span class=\"entry-title rich-snippet-hidden\">How to setup a credit\/debit card for automatic payments<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-28T11:46:41+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1488\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1488\" href=\"#collapse-1-1488\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How to setup a credit\/debit card for automatic payments<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1488\" aria-labelledby=\"faq_1-1488\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>1) Access the scormPROXY Customer Portal at <a href=\"https:\/\/facturacion.welcomenext.com\/portal\/welcomenext\" target=\"_blank\" rel=\"noopener\">https:\/\/facturacion.welcomenext.com\/portal\/welcomenext<\/a><\/p>\n<p style=\"padding-left: 40px;\">To enter the Customer Portal, you should have received an invitation. If you don\u2019t have the invitation, please contact us and we will re-send you an invitation to the Portal.<\/p>\n<p style=\"padding-left: 40px;\">Enter your e-mail and password (you can reset it in case you forgot the password) to access the Portal.<\/p>\n<p>2) On the main screen, Click on the \u201cView More\u201d link on \u201cMy Details\u201d section:<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-1489\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1.png\" alt=\"\" width=\"983\" height=\"602\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-200x123.png 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-300x184.png 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-400x245.png 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-600x368.png 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-768x470.png 768w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-800x490.png 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-1024x627.png 1024w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-1200x735.png 1200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1-1536x941.png 1536w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos1.png 1616w\" sizes=\"(max-width: 983px) 100vw, 983px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>3) On the Payment Details section, click to add\/edit your credit\/debit card info.<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-1490\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2.png\" alt=\"\" width=\"980\" height=\"658\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-200x134.png 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-300x201.png 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-400x268.png 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-600x403.png 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-768x515.png 768w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-800x537.png 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-1024x687.png 1024w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2-1200x805.png 1200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/pagos2.png 1472w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/><\/p>\n<p>4) Invoices will be charged automatically to the credit\/debit card 10 days after you receive the invoice.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1486 uso-de-scorm-next \"><span class=\"entry-title rich-snippet-hidden\">Env\u00edo de sugerencias y petici\u00f3n de nuevas funcionalidades<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-28T11:36:03+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1486\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1486\" href=\"#collapse-1-1486\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Env\u00edo de sugerencias y petici\u00f3n de nuevas funcionalidades<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1486\" aria-labelledby=\"faq_1-1486\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si desea enviarnos una sugerencia de funciones, puede enviar un correo electr\u00f3nico a mejoras@welcomenext.com con una explicaci\u00f3n completa de las funciones que le gustar\u00eda para scormPROXY.<\/p>\n<p>A medida que planificamos nuevas funciones, tenemos en cuenta las solicitudes de nuestros clientes. Seguimos este procedimiento:<\/p>\n<p>1) Primero, vemos si la solicitud es posible actualmente y le informamos si hay una manera de lograr su objetivo.<br \/>\n2) Si la solicitud no se admite actualmente, estimamos el valor que podr\u00eda aportar a nuestros productos.<br \/>\n3) Si una solicitud agrega valor, la enviamos a nuestro equipo de desarrollo de productos para su revisi\u00f3n.<br \/>\n4) Nuestro equipo de desarrollo mide el impacto de la solicitud. \u00bfBeneficiar\u00e1 a muchos de nuestros clientes?<br \/>\n5) Si se aprueba la solicitud, la agregamos al plan de desarrollo donde se dise\u00f1a, desarrolla y prueba.<br \/>\n6) Cuando la funci\u00f3n est\u00e1 lista, la liberamos y anunciamos su llegada.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1485 using-scorm-next \"><span class=\"entry-title rich-snippet-hidden\">Feature &#038; improvement requests<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-14T18:08:29+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1485\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1485\" href=\"#collapse-1-1485\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Feature &#038; improvement requests<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1485\" aria-labelledby=\"faq_1-1485\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you want to send us a feature suggestion, you can send an e-mail to mejoras@welcomenext.com with a full explanation of what features would you like for scormPROXY.<\/p>\n<p>As we plan new features, we take our client\u2019s requests into consideration. We follow this procedure:<\/p>\n<p>1) First, we see if the request is currently possible, and we let you know if there&#8217;s a way to achieve your goal.<br \/>\n2) If the request isn&#8217;t currently supported, we estimate the value it could bring to our products.<br \/>\n3) If a request adds value, we submit it to our product development team for review.<br \/>\n4) Our development team gauges the impact of the request. Will it benefit many of our customers?<br \/>\n5) If the request is approved, we add it to the development pipeline where it gets designed, developed, and tested.<br \/>\n6) When the feature is ready, we release it and announce its arrival.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1484 using-scorm-next \"><span class=\"entry-title rich-snippet-hidden\">Demo licenses<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-09T13:02:45+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1484\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1484\" href=\"#collapse-1-1484\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Demo licenses<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1484\" aria-labelledby=\"faq_1-1484\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In scormnext there is no possibility to create demo licenses for connectors, all licenses will be charged.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1482 uso-de-scorm-next \"><span class=\"entry-title rich-snippet-hidden\">Licencias demo<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-09-09T13:02:21+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1482\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1482\" href=\"#collapse-1-1482\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Licencias demo<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1482\" aria-labelledby=\"faq_1-1482\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En scormnext no existe la posibilidad de crear licencias demo para los conectores, todas las licencias se cobrar\u00e1n.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1440 using-scorm-next \"><span class=\"entry-title rich-snippet-hidden\">Connectors based on client&#8217;s id, not in its url<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-27T12:45:43+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1440\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1440\" href=\"#collapse-1-1440\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Connectors based on client&#8217;s id, not in its url<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1440\" aria-labelledby=\"faq_1-1440\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div style=\"font-family: Arial; line-height: 26px; padding: 20px; color: #333;\" align=\"left\">\nAs you know, scormPROXY uses generic connectors that can be shared with all your clients. Later, when accessing content, scormPROXY determines which client the student belongs to based on the URL from which the request is made.<\/p>\n<p>But what if, for whatever reason, it&#8217;s not possible to identify your customer&#8217;s URL or if your customer uses an LMS with many different URLs or those URLs may be shared with multiple customers? This situation can occur, for example, in the following cases:<\/p>\n<ul>\n<li>You have more than one client in a \u00abmulti-tenant\u00bb LMS (for example IOMAD) whose URL is shared by all the clients of that platform and, therefore, you have no way to differentiate them by their URL<\/li>\n<li>You send your content to a reseller who can distribute it on multiple platforms and you can&#8217;t know or configure so many different URLs for your reseller.<\/li>\n<li>Your client uses some kind of mobile app from their LMS and it is not possible to detect those users based on the LMS URL.<\/li>\n<\/ul>\n<p>With scormPROXY it is now possible to create URLless clients and generate SCORM Connectors tied exclusively to those clients by their ID, without relying on the source URL. In this way, you will no longer have problems when detecting a client:<\/p>\n<ul>\n<li>Go to the <strong>Clients<\/strong> section and create or modify a client<\/li>\n<li>In the client file, you will see an entry called \u00ab<strong>Connector Type<\/strong>\u00ab<\/li>\n<li>Choose the second option: \u00ab<strong>Use linked connectors to this client based on its ID, not the URL<\/strong>\u00ab<\/li>\n<li>You will notice the URL fields disappear as they will not be needed for this client<\/li>\n<li>Save changes<\/li>\n<li>Now go to the <strong>Connectors<\/strong> section and locate a connector you want to send to this client<\/li>\n<li>Press the \u00ab<strong>Download connector<\/strong>\u00bb button and the window will appear to select the type of connector you want to download<\/li>\n<li>These connectors are generic, so you need to create a specific connector for this client based on its ID, not on its URL<\/li>\n<li>Click the button \u00ab<strong>I wish to download a linked connector to a specific client by its ID<\/strong>\u00ab<\/li>\n<li>A list of clients configured to use linked connectors will appear. Select the client in question and then press the button \u00ab<strong>Select client and continue&#8230;<\/strong>\u00ab<\/li>\n<li>Now you will be able to download the content connector uniquely associated with this client using its ID<\/li>\n<li>Remember that these connectors are unique to each client, so you cannot share them between different clients. You will have to create specific connectors for each client that is going to use this URLless mechanism<\/li>\n<li>If you use the <strong>Customer Portal<\/strong>, clients configured to use linked connectors will be able to download these connectors based on their ID directly from the portal, without the need for you to generate them yourself and then send them to your clients<\/li>\n<\/ul>\n<p>If you have any questions about connectors by ID, remember that you can contact us at <a href=\"mailto:support@welcomenext.com\">support@welcomenext.com<\/a>.<\/p>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1439 uso-de-scorm-next \"><span class=\"entry-title rich-snippet-hidden\">Conectores basados en id del cliente, no en su url<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-27T12:45:38+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1439\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1439\" href=\"#collapse-1-1439\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Conectores basados en id del cliente, no en su url<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1439\" aria-labelledby=\"faq_1-1439\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div style=\"font-family: Arial; line-height: 26px; padding: 20px; color: #333;\" align=\"left\">\n<p>Como sabes, scormPROXY utiliza conectores gen\u00e9ricos que pueden ser compartidos con todos tus clientes. Despu\u00e9s, a la hora de acceder a un contenido, scormPROXY determina a qu\u00e9 cliente pertenece el alumno en funci\u00f3n de la URL desde donde se produce la petici\u00f3n.<\/p>\n<p>Pero, \u00bfqu\u00e9 ocurre si, por cualquier raz\u00f3n, no es posible identificar la URL de tu cliente o si tu cliente utiliza un LMS con muchas URL diferentes o esas URL pueden ser compartidas con varios clientes? Esta situaci\u00f3n puede darse, por ejemplo, en los siguientes casos:<\/p>\n<ul>\n<li>Tienes m\u00e1s de un cliente en un LMS \u00abmulti-tenant\u00bb (por ejemplo IOMAD) cuya URL es compartida por todos los clientes de esa plataforma y, por tanto, no tienes forma de diferenciarlos por su URL<\/li>\n<li>Envias tu contenido a un reseller que puede distribuirlo en m\u00faltiples plataformas y no puedes saber o configurar tantas URL diferentes para tu reseller.<\/li>\n<li>Tu cliente utiliza alg\u00fan tipo de App m\u00f3vil de su LMS y no es posible detectar a esos usuarios en funci\u00f3n de la URL del LMS.<\/li>\n<\/ul>\n<p>Ahora, con scormPROXY es posible crear clientes sin URL y generar conectores SCORM vinculados exclusivamente a esos clientes mediante su ID, sin basarse en la URL de origen. De esta forma, ya no tendr\u00e1s problemas a la hora de detectar a un cliente:<\/p>\n<ul>\n<li>Dir\u00edgete a la secci\u00f3n <strong>Clientes<\/strong> y crea o modifica un cliente<\/li>\n<li>En la ficha del cliente, observar\u00e1s una entrada llamada \u00ab<strong>Tipo de conectores<\/strong>\u00ab<\/li>\n<li>Elije la segunda opci\u00f3n: \u00ab<strong>Usar conectores vinculados a este cliente basados en su ID, no en la URL<\/strong>\u00ab<\/li>\n<li>Observar\u00e1s que desaparen los campos de URL, ya que no ser\u00e1n necesarios para este cliente<\/li>\n<li>Guarda los cambios<\/li>\n<li>Ahora dir\u00edgete a la secci\u00f3n <strong>Conectores<\/strong> y localiza alg\u00fan conector que desees enviar a este cliente<\/li>\n<li>Pulsa el bot\u00f3n \u00ab<strong>Descargar conector<\/strong>\u00bb y te aparecer\u00e1 la ventana para seleccionar el tipo de conector que deseas descargar<\/li>\n<li>Estos conectores son gen\u00e9ricos, as\u00ed que necesitas crear un conector espec\u00edfico para este cliente, que no se base en su URL<\/li>\n<li>Pulsa el bot\u00f3n \u00ab<strong>Quiero descargar un conector espec\u00edfico para un cliente por su ID<\/strong>\u00ab<\/li>\n<li>Te aparecer\u00e1 un listado de los clientes configurados para usar conectores vinculados. Selecciona el cliente en cuesti\u00f3n y luego pulsa el bot\u00f3n \u00ab<strong>Seleccionar cliente y continuar&#8230;<\/strong>\u00ab<\/li>\n<li>Ahora ya podr\u00e1s descargar el conector del contenido asociado de forma \u00fanica a este cliente mediante su ID<\/li>\n<li>Recuerda que estos conectores son \u00fanicos para cada cliente, por tanto no puedes compartirlos entre diferentes clientes. Tendr\u00e1s que crear conectores espec\u00edficos para cada cliente que vaya a utilizar este sistema<\/li>\n<li>Si utilizas el <strong>Portal de Clientes<\/strong>, los clientes que configures para usar conectores vinculados podr\u00e1n descargarse estos conectores basados en su ID directamente desde el portal, sin necesidad de que los tengas que generar t\u00fa y luego enviarselos<\/li>\n<\/ul>\n<p>Si tienes cualquier duda sobre los conectores por ID, recuerda que puedes ponerte en contacto con nosotros en <a href=\"mailto:soporte@welcomenext.com\">soporte@welcomenext.com<\/a>.<\/p>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1387 mensajes-error \"><span class=\"entry-title rich-snippet-hidden\">Access denied to this product<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alex-solar\/\" title=\"Entradas de Alex del Solar\" rel=\"author\">Alex del Solar<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-11-26T14:40:59+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1387\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1387\" href=\"#collapse-1-1387\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Access denied to this product<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1387\" aria-labelledby=\"faq_1-1387\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"846\" height=\"512\" title=\"error_005_en\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/error_005_en.png\" alt class=\"img-responsive wp-image-1382\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_005_en-200x121.png 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_005_en-400x242.png 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_005_en-600x363.png 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_005_en-800x484.png 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_005_en.png 846w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 846px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-text-transform:none;\"><p>This error message appears when a student from a remote client is trying to access a product in your catalog from their LMS and one of the following occurs:<\/p>\n<ul>\n<li>There are no licenses available for that product and for that customer<\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>In scormPROXY, access the <strong>CLIENTS<\/strong> section.<\/li>\n<li>Locate and select the client that corresponds to the detected source.<\/li>\n<li>Press the Control Panel button to access the customer control panel.<\/li>\n<li>Once inside the client&#8217;s control panel, go to the \u00ab<strong>Assigned Licenses<\/strong>\u00bb tab.<\/li>\n<li>Locate the product in question and check if there are licenses available.<\/li>\n<li>If there are no licenses available, edit the record and add more licenses for the product. Now the student should be able to access the product.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li>The user license has expired<\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>If you chose the fee per active users or you have a flat annual fee, you can manually upgrade that student&#8217;s license. To do this, open the client control panel and go to <strong>Consumed licenses<\/strong>. Locate the user and modify his\/her license to activate it again and extend the expiration date.<\/li>\n<li>If you chose the fee per activated licenses, it is not possible to upgrade existing licenses. In this case, you can go to the <strong>CLIENTS<\/strong> section and edit the client in question. You can enable the \u00ab<strong>Re-subscription<\/strong>\u00bb option for this client, so that users whose license expired can access the content again by consuming an additional license automatically.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1386 mensajes-error \"><span class=\"entry-title rich-snippet-hidden\">There are no more licenses availables for this source<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alex-solar\/\" title=\"Entradas de Alex del Solar\" rel=\"author\">Alex del Solar<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-11-26T14:30:53+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1386\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1386\" href=\"#collapse-1-1386\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">There are no more licenses availables for this source<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1386\" aria-labelledby=\"faq_1-1386\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"846\" height=\"512\" title=\"error_003_en\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/error_003_en.png\" alt class=\"img-responsive wp-image-1383\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_003_en-200x121.png 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_003_en-400x242.png 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_003_en-600x363.png 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_003_en-800x484.png 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_003_en.png 846w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 846px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-transform:none;\"><p>This error message appears when a student of a remote client is trying to access a product in your catalog from their LMS, but you have not enabled licenses for that product and for that client. To fix it, follow these steps:<\/p>\n<ol>\n<li>In scormPROXY, access the <strong>CLIENTS<\/strong> section.<\/li>\n<li>Locate and select the client that corresponds to the detected source URL.<\/li>\n<li>Press the <strong>Control Panel<\/strong> button to access the customer control panel.<\/li>\n<li>Once inside the client&#8217;s control panel, go to the \u00abAssigned Licenses\u00bb tab.<\/li>\n<li>At the bottom, click the \u00ab<strong>Add product<\/strong>\u00bb button.<\/li>\n<li>In the tree on the left, locate the folder where the product you are trying to access is located and then select it from the list that appears on the right side.<\/li>\n<li>Finally add the licenses you want for this product and specify their duration.<\/li>\n<\/ol>\n<p>Once the licenses are enabled for this product and for this client, try to enter the content again. If you have followed the steps, now you should be able to view the content.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1381 mensajes-error \"><span class=\"entry-title rich-snippet-hidden\">Access from this URL is not allowed<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alex-solar\/\" title=\"Entradas de Alex del Solar\" rel=\"author\">Alex del Solar<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-11-26T14:25:11+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1381\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1381\" href=\"#collapse-1-1381\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Access from this URL is not allowed<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1381\" aria-labelledby=\"faq_1-1381\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><img decoding=\"async\" width=\"846\" height=\"512\" title=\"error_004_en\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/error_004_en.png\" alt class=\"img-responsive wp-image-1384\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_004_en-200x121.png 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_004_en-400x242.png 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_004_en-600x363.png 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_004_en-800x484.png 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_004_en.png 846w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 846px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-text-transform:none;\"><p>This error message appears when a remote client is trying to access a content from your catalog from their LMS, but scormPROXY does not recognize the URL of that LMS as a registered client. This can happen for the following reasons:<\/p>\n<ul>\n<li>You delivered the SCORM connector of a product to your client, but you forgot to register that client in scormPROXY.\n<ol>\n<li>In scormPROXY, go to the <strong>CLIENTS<\/strong> section.<\/li>\n<li>In the client&#8217;s list, an entry should appear with the name \u00abAccess from an unknown source URL\u00bb and with the URL from which the access was detected.<\/li>\n<li>Check if that auto-detected URL is your customer&#8217;s URL.<\/li>\n<li>If so, edit that record, enter a reference, the customer&#8217;s name, and any other additional details you want.<\/li>\n<li>Do not forget to mark the client as active by selecting the <strong>Active<\/strong> checkbox located at the end of the form.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<ul>\n<li>You delivered the SCORM connector\u00a0 to your client and you registered that client in scormPROXY, but the source URL you specified for that client does not match the real URL from which they are accessing remotely.\n<ol>\n<li>In scormPROXY, go to the <strong>CLIENTS<\/strong> section.<\/li>\n<li>In the list of clients, an entry should appear with the name \u00abAccess from an unknown source URL\u00bb and with the URL from which the access was detected.<\/li>\n<li>Check if that auto-detected URL is your customer&#8217;s URL.<\/li>\n<li>If so, edit that record and copy the URL detected by scormPROXY to the clipboard.<\/li>\n<li>Now edit the client record that you originally created in scormPROXY.<\/li>\n<li>In the <strong>Source<\/strong> field, replace the URL that was registered with the URL that you have copied to the clipboard.<\/li>\n<li>Do not forget to delete the entry with the name \u00abAccess from an unknown source URL\u00bb that you used to detect this client.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p><span class=\"VIiyi\" lang=\"en\"><span class=\"JLqJ4b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"es\" data-phrase-index=\"0\" data-number-of-phrases=\"1\">Once the problem is corrected, from the remote LMS, try to access the content again. Now if the LMS URL matches the URL registered in scormPROXY, you should be able to correctly display the content.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1376 mensajes-error \"><span class=\"entry-title rich-snippet-hidden\">Acceso no permitido a este producto<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-11-26T14:09:42+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1376\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1376\" href=\"#collapse-1-1376\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Acceso no permitido a este producto<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1376\" aria-labelledby=\"faq_1-1376\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\"><img decoding=\"async\" width=\"846\" height=\"512\" title=\"error_005\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/error_005.png\" alt class=\"img-responsive wp-image-1371\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_005-200x121.png 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_005-400x242.png 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_005-600x363.png 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_005-800x484.png 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_005.png 846w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 846px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-4\" style=\"--awb-text-transform:none;\"><p>Este mensaje de error aparece cuando un alumno de un cliente remoto est\u00e1 intentando acceder a un producto de tu cat\u00e1logo desde su LMS y ocurre una de las siguiente situaciones:<\/p>\n<ul>\n<li>No quedan licencias disponibles para ese producto y para ese cliente<\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>En scormPROXY, accede a la secci\u00f3n <strong>CLIENTES<\/strong>.<\/li>\n<li>Localiza y selecciona el cliente que corresponda con el origen detectado.<\/li>\n<li>Pulsa el bot\u00f3n <strong>Panel de control<\/strong> para\u00a0 acceder al panel de control del cliente.<\/li>\n<li>Una vez dentro del panel de control del cliente, dir\u00edgete a la pesta\u00f1a \u201c<strong>Convocatorias\/Licencias asignadas<\/strong>\u201d.<\/li>\n<li>Localiza el producto en cuesti\u00f3n y comprueba si existen licencias disponibles.<\/li>\n<li>Si no hay licencias disponibles, edita el registro y a\u00f1ade m\u00e1s licencias para el producto. Ahora el alumno deber\u00eda poder acceder al producto correctamente.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li>La licencia del usuario que est\u00e1 accediendo ha caducado<\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Si has elegido la tarifa por usuarios activos o tienes una tarifa plana anual, puedes ampliar la licencia de ese alumno manualmente. Para ello, abre el panel de control del cliente y dir\u00edgete a <strong>Licencias consumidas<\/strong>. Localiza al usuario y modifica su licencia para activarla nuevamente y ampliar la fecha de caducidad.<\/li>\n<li>Si elegiste la tarifa por licencias, no es posible ampliar las licencias ya existentes. En este caso, puedes dirigirte a la secci\u00f3n <strong>CLIENTES<\/strong> y editar el cliente en cuesti\u00f3n. Puedes habilitar la opci\u00f3n \u00abRe-subscripci\u00f3n\u00bb para este cliente, de forma que aquellos usuarios cuya licencia caduc\u00f3 puedan acceder de nuevo al contenido consumiendo una licencia adicional autom\u00e1ticamente.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1375 mensajes-error \"><span class=\"entry-title rich-snippet-hidden\">Licencias agotadas para esta URL de origen<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-11-26T13:58:22+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1375\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1375\" href=\"#collapse-1-1375\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Licencias agotadas para esta URL de origen<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1375\" aria-labelledby=\"faq_1-1375\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none\"><img decoding=\"async\" width=\"846\" height=\"512\" title=\"error_003\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/error_003.png\" alt class=\"img-responsive wp-image-1372\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_003-200x121.png 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_003-400x242.png 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_003-600x363.png 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_003-800x484.png 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_003.png 846w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 846px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-text-transform:none;\"><p>Este mensaje de error aparece cuando un alumno de un cliente remoto est\u00e1 intentando acceder a un producto de tu cat\u00e1logo desde su LMS, pero no has habilitado licencias para ese producto y para ese cliente. Para solucionarlo sigue estos pasos:<\/p>\n<ol>\n<li>En scormPROXY, accede a la secci\u00f3n <strong>CLIENTES<\/strong>.<\/li>\n<li>Localiza y selecciona el cliente que corresponda con el origen detectado.<\/li>\n<li>Pulsa el bot\u00f3n <strong>Panel de control<\/strong> para\u00a0 acceder al panel de control del cliente.<\/li>\n<li>Una vez dentro del panel de control del cliente, dir\u00edgete a la pesta\u00f1a \u201c<strong>Convocatorias\/Licencias asignadas<\/strong>\u201d.<\/li>\n<li>En la parte inferior pulsa el bot\u00f3n \u201c<strong>A\u00f1adir producto<\/strong>\u201d.<\/li>\n<li>En el \u00e1rbol de la izquierda, localiza la carpeta donde se encuentra el producto al que se est\u00e1 intentando acceder y luego selecci\u00f3nalo en el listado que aparece en la parte derecha.<\/li>\n<li>Finalmente a\u00f1\u00e1dele las licencias que desees y especifica la duraci\u00f3n de las mismas.<\/li>\n<\/ol>\n<p>Una vez habilitadas las licencias para este producto y para este cliente, intenta entrar nuevamente al contenido. Si has seguido correctamente los pasos, deber\u00edas poder ver el contenido correctamente.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1366 mensajes-error \"><span class=\"entry-title rich-snippet-hidden\">Acceso desde esta URL no permitido<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-11-26T13:44:06+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1366\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1366\" href=\"#collapse-1-1366\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Acceso desde esta URL no permitido<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1366\" aria-labelledby=\"faq_1-1366\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-6 hover-type-none\"><img decoding=\"async\" width=\"846\" height=\"512\" title=\"error_004\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/error_004.png\" alt class=\"img-responsive wp-image-1373\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_004-200x121.png 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_004-400x242.png 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_004-600x363.png 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_004-800x484.png 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_004.png 846w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 846px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-6\" style=\"--awb-text-transform:none;\"><p>Este mensaje de error aparece cuando un cliente remoto est\u00e1 intentando acceder a un contenido de tu cat\u00e1logo desde su LMS, pero scormPROXY no reconoce la URL de ese LMS como un cliente dado de alta en el sistema. Esto puede ocurrir por las siguientes razones:<\/p>\n<ul>\n<li>Entregaste a tu cliente el conector SCORM de un producto, pero se te olvid\u00f3 dar de alta a ese cliente en scormPROXY.\n<ol>\n<li>En scormPROXY, dir\u00edgete a la secci\u00f3n <strong>CLIENTES<\/strong>.<\/li>\n<li>En el listado de clientes, deber\u00eda aparecer una entrada con el nombre \u00abAcceso desde URL de origen desconocida\u00bb y con la URL desde la que se detect\u00f3 el acceso.<\/li>\n<li>Comprueba si esa URL detectada autom\u00e1ticamente es la URL de tu cliente.<\/li>\n<li>Si es as\u00ed, edita ese registro, introduce una referencia, el nombre del cliente y cualquier otro detalle adicional que desees.<\/li>\n<li>No olvides marcar el cliente como activo seleccionando la casilla <strong>Activo<\/strong> situada al final del formulario.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<ul>\n<li>Entregaste a tu cliente el conector SCORM y diste de alta a ese cliente en scormPROXY, pero la URL de origen que especificaste para ese cliente no coincide con la URL real desde la que acceden remotamente.\n<ol>\n<li>En scormPROXY, dir\u00edgete a la secci\u00f3n <strong>CLIENTES<\/strong>.<\/li>\n<li>En el listado de clientes, deber\u00eda aparecer una entrada con el nombre \u00abAcceso desde URL de origen desconocida\u00bb y con la URL desde la que se detect\u00f3 el acceso.<\/li>\n<li>Comprueba si esa URL detectada autom\u00e1ticamente es la URL de tu cliente.<\/li>\n<li>Si es as\u00ed, edita ese registro y copia en el portapapeles la URL que ha detectado scormPROXY.<\/li>\n<li>Ahora edita el registro del cliente que hab\u00edas creado originalmente en scormPROXY.<\/li>\n<li>En el campo <strong>Origen<\/strong>, sustituye la URL que hab\u00eda registrada por la URL que tienes copiada en el portapapeles.<\/li>\n<li>No olvides borrar la entrada con el nombre \u00abAcceso desde URL de origen desconocida\u00bb que has utilizado para detectar a este cliente.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p>Una vez corregido el problema, desde el LMS remoto intente acceder nuevamente al contenido. Ahora, si la URL del LMS coincide con la URL registrada en scormPROXY, deber\u00eda poder visualizar correctamente el contenido.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1286 using-scorm-next \"><span class=\"entry-title rich-snippet-hidden\">I have forgotten my password to access the administration tool<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-11T14:17:30+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1286\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1286\" href=\"#collapse-1-1286\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I have forgotten my password to access the administration tool<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1286\" aria-labelledby=\"faq_1-1286\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you are an administrative user of scormPROXY (an administrator, an editor or a training manager) and you have forgotten your password, you can do the following:<\/p>\n<ul>\n<li>If there is an administrator in your company with access to the tool, ask them to change their password to a new one.<\/li>\n<li>If there is no one in your company with administrator access to the tool, contact support (support@welcomenext.com) and ask us to reset your password.<\/li>\n<\/ul>\n<p>In any case, once the password has been restored, you can enter the administration tool with your new password and go to the <strong> My account <\/strong> section if you want to change the password that you have been provided.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1285 using-scorm-next \"><span class=\"entry-title rich-snippet-hidden\">Why does the content stored in scormPROXY take up more space than the original SCORM packages take up?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-11T14:17:15+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1285\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1285\" href=\"#collapse-1-1285\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why does the content stored in scormPROXY take up more space than the original SCORM packages take up?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1285\" aria-labelledby=\"faq_1-1285\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>On the <strong> Dashboard <\/strong> screen of scormPROXY, in the <strong> Server <\/strong> section, the amount of contracted space and the amount of remaining space are reported.<\/p>\n<p>You may notice that the content you have uploaded to the repository takes up more space in scormPROXY than the original SCORM packages. The reason for this is because the original SCORM packages are compressed in a ZIP archive, whereas in scormPROXY those contents are extracted from the ZIP archive and stored uncompressed.<\/p>\n<p>You can compare the disk space used by scormPROXY with the space occupied by SCORM packages by decompressing these packages and calculating the size of their uncompressed contents.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1284 using-scorm-next \"><span class=\"entry-title rich-snippet-hidden\">What is the maximum size of a SCORM packet in scormPROXY?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-11T14:16:55+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1284\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1284\" href=\"#collapse-1-1284\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the maximum size of a SCORM packet in scormPROXY?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1284\" aria-labelledby=\"faq_1-1284\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>By default, scormPROXY is configured to support SCORM packets up to 500Mb in size.<\/p>\n<p>However, if you need to upload larger SCORM packages, you can contact support (support@welcomenext.com) and request that we increase this limit based on your needs. Unless strictly necessary, it is recommended not to create SCORM packages that are larger than 1Gb in size for performance reasons.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1281 billing-and-payment-methods \"><span class=\"entry-title rich-snippet-hidden\">What is the minimum hiring period for scormPROXY?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-11T14:16:03+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1281\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1281\" href=\"#collapse-1-1281\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the minimum hiring period for scormPROXY?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1281\" aria-labelledby=\"faq_1-1281\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There is no permanence clause in scormPROXY. You can hire it for a single month or for as many months as you want.<\/p>\n<p>Each month you will be billed based on the number of active users in the system in the previous month until the end of the contract.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1280 security-and-privacy \"><span class=\"entry-title rich-snippet-hidden\">Security measures on scormPROXY servers<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-11T14:15:46+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1280\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1280\" href=\"#collapse-1-1280\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Security measures on scormPROXY servers<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1280\" aria-labelledby=\"faq_1-1280\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>This article regulates the security measures of the information systems and of the personal data used during the provision of the scormPROXY service in the CLIENT.<\/p>\n<p>The scormPROXY service complies with the provisions of current personal data protection regulations. For the provision of the scormPROXY service, WELCOMENEXT must have access to the personal data hosted on this system. This access is not considered communication of the data.<\/p>\n<p>The CLIENT is responsible for the files used for the provision of the scormPROXY system service while WELCOMENEXT is responsible for the treatment of the files.<\/p>\n<p>In carrying out its maintenance work, WELCOMENEXT will limit your access to personal data to what is necessary for the execution of the contract and will strictly observe the current regulations on the protection of personal data.<\/p>\n<p>WELCOMENEXT may subcontract the hardware servers where it will host the services provided. Based on the personal data protection regulations, the CLIENT accepts and authorizes the personal data deposited in the scormPROXY system to be stored on devices outside the CLIENT and WELCOMENEXT premises, where the corresponding level of security will be guaranteed. to the type of file treated.<\/p>\n<p>Only personnel authorized by the WELCOMENEXT security manager, as well as the maintenance personnel of the company subcontracted for the hardware hosting, may have access to the places where the physical equipment is installed.<\/p>\n<p>&nbsp;<\/p>\n<p><strong> Roles and obligations of WELCOMENEXT staff <\/strong><\/p>\n<p>The analysts \/ programmers of the WELCOMENEXT team as well as the systems technicians will have access to the scormPROXY system and the data contained in it, who will carry out the following tasks:<\/p>\n<ul>\n<li>Incident management.<\/li>\n<li>Hardware and software maintenance of the systems.<\/li>\n<li>Carrying out security activities.<\/li>\n<li>Making and backup copies of the system and stored data.<\/li>\n<li>Putting the programming code into production.<\/li>\n<li>Coding and testing in the system.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong> Backup copies <\/strong><\/p>\n<p>Daily backup copies will be made of the entire scormPROXY system used by the CLIENT, as well as its specific configuration, at the same time copies of all the information stored in the system (databases, documents, etc.) will be made.<\/p>\n<p>The backup copies will be transported by a communications network with certain security measures and secure protocols.<\/p>\n<p>Backups will be made every day between ZERO HOURS (00:00) and FIVE HOURS (05:00) in the morning, time in which the service can operate in conditions lower than the normal service level.<\/p>\n<p>WELCOMENEXT will store daily backups for a maximum period of 7 days.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1279 security-and-privacy \"><span class=\"entry-title rich-snippet-hidden\">What is the privacy and personal data protection policy?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-11T14:15:30+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1279\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1279\" href=\"#collapse-1-1279\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the privacy and personal data protection policy?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1279\" aria-labelledby=\"faq_1-1279\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In compliance with Organic Law 15\/1999, of December 13, on the Protection of Personal Data and REGULATION (EU) 2016\/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, THE CLIENT is informed in a manner unequivocal and precise, and expressly authorizes WELCOMENEXT to collect and process in an automated way in a file, of which it is in charge of the treatment, the data collected in this contract.<\/p>\n<p>The Parties, following current regulations for the protection of Personal Data, agree:<\/p>\n<ul>\n<li>That the data collected through the <a href=\"https:\/\/www.welcomenext.com\"> welcomenext.com <\/a> forms or the scormPROXY service that is being contracted are included in automated files of data for which WELCOMENEXT is in charge of the treatment, in order to be able to provide the services contracted by the CLIENT, to be able to provide any information that the CLIENT requires in a personalized way or to send him any information related to WELCOMENEXT.<\/li>\n<li>That the data collected through the scormPROXY service about users are included in automated files, whose file manager and owner is the CLIENT and the person in charge of the treatment is WELCOMENEXT, in order that the CLIENT can make use of the system scormPROXY and offer a service through this system to users that the CLIENT accesses.<\/li>\n<li>WELCOMENEXT guarantees the confidentiality of all data collected from the Web or through the scormPROXY service that you are hiring, adopting the technical measures that are necessary to guarantee their security and integrity.<\/li>\n<li>WELCOMENEXT undertakes not to sell, assign or transfer the data collected under any circumstances. However, WELCOMENEXT will disclose to the competent public authorities the Personal Data or any other information that is required in accordance with the legal and regulatory provisions applicable in each case.<\/li>\n<li>WELCOMENEXT ensures that it will protect the confidentiality of the emails exchanged with the CLIENT. The client undertakes to comply with the same level of confidentiality with the emails received from WELCOMENEXT.<\/li>\n<li>The CLIENT has recognized her rights, and may exercise their rights of access, cancellation, rectification and opposition at any time, requesting it by certified mail to the postal address: WELCOMENEXT S.L. \u00c1tica Business Complex, Building 5, 2nd Floor, Avenida de Europa 26, 28224 Pozuelo de Alarc\u00f3n (Madrid), or the email address info@welcomenext.com.<\/li>\n<li>The CLIENT guarantees and responds, in any case, lawfulness in obtaining, the veracity, accuracy, validity and authenticity of the Personal Data provided, and undertakes to keep them duly updated.<\/li>\n<li>The CLIENT unequivocally authorizes WELCOMENEXT to carry out the computer processing of the data provided under the conditions described in this Contract exclusively to be able to facilitate and correctly bill the contracted services.<\/li>\n<li>All personal data is hosted on servers located within the European Union. Likewise, the backup copies are hosted on servers located within the European Union.<\/li>\n<li>In accordance with the data protection regulations, the access of WELCOMENEXT to the data for the provision of the scormPROXY service, which the CLIENT is contracting, is not considered data communication.<\/li>\n<li>Likewise, WELCOMENEXT will only treat the data in accordance with the CLIENT&#8217;s instructions, who will not apply or use them for a purpose other than that stated in this contract, nor will it communicate them, not even for their conservation, to other people. &lt;\/ li&gt;<\/li>\n<li>Once this contractual provision has been fulfilled, the personal data provided by the CLIENT on the platform must be destroyed, as well as any support or documents that contain any personal data that is the object of treatment for the provision of the scormPROXY service. .<\/li>\n<li>All security measures based on compliance with current Personal Data protection regulations are found in section 11. \u00abSecurity Measures\u00bb of this Contract.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1277 technical-problems \"><span class=\"entry-title rich-snippet-hidden\">Blank screen when accessing content from an LMS<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-11T14:15:09+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1277\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1277\" href=\"#collapse-1-1277\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Blank screen when accessing content from an LMS<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1277\" aria-labelledby=\"faq_1-1277\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-7\"><p>Recently, Chrome from version 80, made some changes in the way it treats cookies that is causing problems with some LMS, among which is Moodle. They have published the bug in their bug system with the solution. Here you have the link where he talks about the problem and where you can download the patch for the different versions of Moodle.<\/p>\n<p><a href=\"https:\/\/tracker.moodle.org\/browse\/MDL-67175\" target=\"_blank\" rel=\"noopener\"> https:\/\/tracker.moodle.org\/browse\/MDL-67175&lt;\/a &gt;<\/a><\/p>\n<p><strong> HOW TO PLAY THE PROBLEM <\/strong><\/p>\n<p>If when entering a course it does not load and it remains blank, what you have to do is try to enter that course from another browser (Firefox, Edge, etc.), if when entering from another browser the course loads correctly then that means that we are affected by the Chrome problem.<\/p>\n<p><strong> HOW TO SOLVE THE PROBLEM <\/strong><\/p>\n<p>As we have commented before, from this link:<\/p>\n<p><a href=\"https:\/\/tracker.moodle.org\/browse\/MDL-67175\" target=\"_blank\" rel=\"noopener\"> https:\/\/tracker.moodle.org\/browse\/MDL-67175&lt;\/a &gt;<\/a><\/p>\n<p>You can download the patch for the different branches of Moodle.<\/p>\n<p>In case of using another LMS other than Moodle, you will have to contact the technical support of said LMS to request a specific fix for this problem.<\/p>\n<p>\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014<\/p>\n<p>If it is not possible to update the LMS, a second option is to disable this new feature in Chrome and thus be able to access the courses from this browser:<\/p>\n<p>1\u00ba In the address bar of Chrome put this: chrome: \/\/ flags<\/p>\n<p>2\u00ba In the search engine it comes to put this: SameSite by default cookies<\/p>\n<p>3\u00ba The first option that comes out change it from \u00abDefault\u00bb to \u00abDisabled\u00bb<\/p>\n<\/div><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-7 hover-type-none\"><img decoding=\"async\" width=\"1520\" height=\"572\" title=\"moodle_chrome\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/moodle_chrome.png\" alt class=\"img-responsive wp-image-1107\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/moodle_chrome-200x75.png 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/moodle_chrome-400x151.png 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/moodle_chrome-600x226.png 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/moodle_chrome-800x301.png 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/moodle_chrome-1200x452.png 1200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/moodle_chrome.png 1520w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 1520px\" \/><\/span><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1275 technical-problems \"><span class=\"entry-title rich-snippet-hidden\">Failed to upload a SCORM package to the scormPROXY repository<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-11T14:14:52+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1275\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1275\" href=\"#collapse-1-1275\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Failed to upload a SCORM package to the scormPROXY repository<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1275\" aria-labelledby=\"faq_1-1275\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>When uploading a SCORM package to the scormPROXY repository, you may receive one of the following errors:<\/p>\n<ul>\n<li><em><strong>ERROR: The imsmanifest.xml file in this SCORM package is not correct. Please check that the XML structure of this file is well defined\u2026<\/strong><\/em>This error tells you that the manifest file of the SCORM package contains some error in its structure. Check the contents of that file and make sure all XML tags are correct and every opening tag has a corresponding closing tag.<\/li>\n<li><em><strong>ERROR: The default structure for the contents of this SCORM package was not found <\/strong><\/em>Every SCORM manifest must include a <strong>&lt;organizations&gt;<\/strong> that includes an attribute <strong>default<\/strong> that indicates the ID of the default structure. In a sublevel of the tag &lt;organizations&gt; there should be a tag &lt;organization&gt; whose <strong>identifier<\/strong> attribute matches the ID of the aforementioned default structure.&lt;organizations default=\u00bb<strong>TOC1<\/strong>\u00ab&gt;<br \/>\n&lt;organization identifier=\u00bb<strong>TOC1<\/strong>\u00ab&gt;<br \/>\n&lt;title&gt;CURSO DE PRUEBA&lt;\/title&gt;<br \/>\n&lt;item identifier=\u00bbITEM382346\u2033 isvisible=\u00bbtrue\u00bb&gt;<br \/>\n&lt;title&gt;RECURSOS&lt;\/title&gt;<br \/>\n\u2026..<\/li>\n<li><em><strong>ERROR: The ZIP file is not correct as it does not contain a manifest file or it is incorrect<\/strong><\/em>This error may appear if the uploaded ZIP file is not correct ( either because it is defective or because it is compressed with an unsupported tool), although it can also happen if the ZIP file is correct but does not include a manifest file or this file is corrupted, be sure to create the ZIP file with updated software and not password protect that file. Also make sure you include a manifest file and that it is correct and viewable.<\/li>\n<li><em><strong>ERROR: The ZIP file is not correct and could not be processed<\/strong><\/em>This error may appear if the uploaded ZIP file is not correct (either because it is defective or because compressed with an unsupported tool). Make sure to create the ZIP file with up-to-date software and do not password protect the ZIP file.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1271 technical-problems \"><span class=\"entry-title rich-snippet-hidden\">Mac \/ iPad \/ iPhone users cannot access content<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-11T14:14:28+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1271\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1271\" href=\"#collapse-1-1271\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Mac \/ iPad \/ iPhone users cannot access content<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1271\" aria-labelledby=\"faq_1-1271\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Users (students) using a Mac computer or iPad \/ iPhone device may receive the following error <em> (\u00abYou do not have permission to access this package\u00bb) <\/em> when trying to access content hosted on scormPROXY:<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-1111 aligncenter\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/error_006_scorm_next.jpg\" alt=\"\" width=\"448\" height=\"361\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_006_scorm_next-177x142.jpg 177w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_006_scorm_next-200x161.jpg 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_006_scorm_next-300x242.jpg 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_006_scorm_next-400x322.jpg 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_006_scorm_next.jpg 448w\" sizes=\"(max-width: 448px) 100vw, 448px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>This only happens if those users use Apple&#8217;s Safari browser, as this browser blocks cross-domain access by default. To solve this error and be able to access the contents, instruct the user to follow the following steps:<\/p>\n<h4><em> <strong> If you are a Mac desktop user <\/strong> <\/em><\/h4>\n<ul>\n<li>In the Safari menu, select the option <strong>Preferences &#8230;<\/strong><\/li>\n<li>In the dialog box, select the <strong> Privacy <\/strong>section<\/li>\n<li>Uncheck the option <strong> Prevent cross-site tracking <\/strong><\/li>\n<li>Log out of the LMS, re-enter and access the content again<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-full wp-image-1114 aligncenter\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1.jpg\" alt=\"\" width=\"1912\" height=\" 1078 \" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-200x113.jpg 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-300x169.jpg 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-400x226.jpg 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-600x338.jpg 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-768x433.jpg 768w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-800x451.jpg 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-1024x577.jpg 1024w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-1200x677.jpg 1200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-1536x866.jpg 1536w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1.jpg 1912w\" sizes=\"(max-width: 1912px) 100vw, 1912px\" \/><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-1110 aligncenter\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2.jpg\" alt=\"\" width=\"1912\" height=\" 1078 \" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-200x113.jpg 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-300x169.jpg 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-400x226.jpg 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-600x338.jpg 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-768x433.jpg 768w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-800x451.jpg 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-1024x577.jpg 1024w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-1200x677.jpg 1200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-1536x866.jpg 1536w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2.jpg 1912w\" sizes=\"(max-width: 1912px) 100vw, 1912px\" \/><\/p>\n<h4><em> <strong> If you are an iPad \/ iPhone user with iOS10 <\/strong> <\/em><\/h4>\n<ul>\n<li>Access the application <strong> Settings <\/strong> of the device<\/li>\n<li>Access the <strong> Safari <\/strong> section of the menu on the left of the screen<\/li>\n<li>Select the option <strong> Block Cookies <\/strong><\/li>\n<li>In the <strong> Cookies and Website Data <\/strong> section, select the <strong> Always allow <\/strong>option<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-full wp-image-1112 aligncenter\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari.jpg\" alt=\"\" width=\"2048\" height=\" 1536 \" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-200x150.jpg 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-300x225.jpg 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-400x300.jpg 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-600x450.jpg 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-768x576.jpg 768w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-800x600.jpg 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-1024x768.jpg 1024w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-1200x900.jpg 1200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-1536x1152.jpg 1536w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari.jpg 2048w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/p>\n<h4><em> <strong> If you are an iPad \/ iPhone user with iOS11 <\/strong> <\/em><\/h4>\n<ul>\n<li>Access the application <strong> Settings <\/strong> of the device<\/li>\n<li>Access the <strong> Safari <\/strong> section of the menu on the left of the screen<\/li>\n<li>In the <strong> Privacy and Security <\/strong> section, uncheck the <strong> Prevent cross-site tracking <\/strong>option<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-1113\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari.jpg \" alt=\" \" width=\" 2048 \" height=\" 1536 \" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-200x150.jpg 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-300x225.jpg 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-400x300.jpg 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-600x450.jpg 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-768x576.jpg 768w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-800x600.jpg 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-1024x768.jpg 1024w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-1200x900.jpg 1200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-1536x1152.jpg 1536w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari.jpg 2048w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1115 problemas-tecnicos \"><span class=\"entry-title rich-snippet-hidden\">Los usuarios con Mac\/iPad\/iPhone no pueden acceder a los contenidos<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-20T00:22:30+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1115\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1115\" href=\"#collapse-1-1115\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Los usuarios con Mac\/iPad\/iPhone no pueden acceder a los contenidos<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1115\" aria-labelledby=\"faq_1-1115\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Es posible que los usuarios (alumnos) que utilicen un ordenador Mac o un dispositivo iPad\/iPhone reciban el siguiente error <em>(\u00abNo tiene permiso para acceder a este paquete\u00bb)<\/em> cuando intentan acceder a un contenido alojado en scormPROXY:<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-1111 aligncenter\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/error_006_scorm_next.jpg\" alt=\"\" width=\"448\" height=\"361\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_006_scorm_next-177x142.jpg 177w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_006_scorm_next-200x161.jpg 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_006_scorm_next-300x242.jpg 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_006_scorm_next-400x322.jpg 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/error_006_scorm_next.jpg 448w\" sizes=\"(max-width: 448px) 100vw, 448px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Esto ocurre \u00fanicamente si esos usuarios utilizan el navegador Safari de Apple, ya que este navegador bloquea los accesos entre dominios (cross-domain) de forma predeterminada. Para solucionar este error y poder acceder a los contenidos, ind\u00edquele al usuario que siga los pasos siguientes:<\/p>\n<h4><em><strong>Si es un usuario de un ordenador de sobremesa Mac<\/strong><\/em><\/h4>\n<ul>\n<li>En el men\u00fa de Safari, seleccionar la opci\u00f3n\u00a0<strong>Preferencias\u2026<\/strong><\/li>\n<li>En el cuadro de di\u00e1logo, seleccionar el apartado\u00a0<strong>Privacidad<\/strong><\/li>\n<li>Desmarcar la\u00a0opci\u00f3n\u00a0<strong>Impedir seguimiento entre sitios<\/strong><\/li>\n<li>Cerrar sesi\u00f3n en el LMS, volver a entrar y acceder a los contenidos nuevamente<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-full wp-image-1114 aligncenter\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1.jpg\" alt=\"\" width=\"1912\" height=\"1078\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-200x113.jpg 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-300x169.jpg 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-400x226.jpg 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-600x338.jpg 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-768x433.jpg 768w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-800x451.jpg 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-1024x577.jpg 1024w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-1200x677.jpg 1200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1-1536x866.jpg 1536w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso1.jpg 1912w\" sizes=\"(max-width: 1912px) 100vw, 1912px\" \/><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-1110 aligncenter\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2.jpg\" alt=\"\" width=\"1912\" height=\"1078\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-200x113.jpg 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-300x169.jpg 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-400x226.jpg 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-600x338.jpg 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-768x433.jpg 768w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-800x451.jpg 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-1024x577.jpg 1024w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-1200x677.jpg 1200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2-1536x866.jpg 1536w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/mac_paso2.jpg 1912w\" sizes=\"(max-width: 1912px) 100vw, 1912px\" \/><\/p>\n<h4><em><strong>Si es un usuario de un iPad\/iPhone con iOS10<\/strong><\/em><\/h4>\n<ul>\n<li>Acceder a la aplicaci\u00f3n\u00a0<strong>Ajustes<\/strong> del dispositivo<\/li>\n<li>Acceder al apartado\u00a0<strong>Safari<\/strong> del men\u00fa de la izquierda de la pantalla<\/li>\n<li>Seleccionar la opci\u00f3n\u00a0<strong>Bloquear Cookies<\/strong><\/li>\n<li>En la secci\u00f3n\u00a0<strong>Cookies y Datos de Sitios Web<\/strong>, seleccionar la opci\u00f3n\u00a0<strong>Permitir siempre<\/strong><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-full wp-image-1112 aligncenter\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari.jpg\" alt=\"\" width=\"2048\" height=\"1536\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-200x150.jpg 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-300x225.jpg 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-400x300.jpg 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-600x450.jpg 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-768x576.jpg 768w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-800x600.jpg 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-1024x768.jpg 1024w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-1200x900.jpg 1200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari-1536x1152.jpg 1536w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad10_ajustes_safari.jpg 2048w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/p>\n<h4><em><strong>Si es un usuario de un iPad\/iPhone con iOS11<\/strong><\/em><\/h4>\n<ul>\n<li>Acceder a la aplicaci\u00f3n\u00a0<strong>Ajustes<\/strong> del dispositivo<\/li>\n<li>Acceder al apartado\u00a0<strong>Safari<\/strong> del men\u00fa de la izquierda de la pantalla<\/li>\n<li>En la secci\u00f3n\u00a0<strong>Privacidad y Seguridad<\/strong>, desmarcar la opci\u00f3n\u00a0<strong>Impedir seguimiento entre sitios<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-1113\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari.jpg\" alt=\"\" width=\"2048\" height=\"1536\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-200x150.jpg 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-300x225.jpg 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-400x300.jpg 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-600x450.jpg 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-768x576.jpg 768w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-800x600.jpg 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-1024x768.jpg 1024w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-1200x900.jpg 1200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari-1536x1152.jpg 1536w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/ipad11_ajustes_safari.jpg 2048w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1109 problemas-tecnicos \"><span class=\"entry-title rich-snippet-hidden\">Error al subir un paquete SCORM al repositorio de scormPROXY<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-20T00:11:00+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1109\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1109\" href=\"#collapse-1-1109\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Error al subir un paquete SCORM al repositorio de scormPROXY<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1109\" aria-labelledby=\"faq_1-1109\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>A la hora de subir un paquete SCORM al repositorio de scormPROXY, es posible que reciba alguno de los siguientes errores:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><em><strong>ERROR: El archivo imsmanifest.xml de este paquete SCORM no es correcto. Por favor, compruebe que la estructura XML de este archivo est\u00e9 bien definida\u2026<\/strong><\/em>Este error le indica que el archivo de manifiesto del paquete SCORM contiene alg\u00fan error en su estructura. Compruebe el contenido de dicho archivo y aseg\u00farese de que todas las etiquetas XML son correctas y toda etiqueta de apertura tiene una etiqueta de cierre correspondiente.<\/li>\n<li><em><strong>ERROR: No se ha encontrado la estructura predeterminada para los contenidos de este paquete SCORM<\/strong><\/em>Todo manifiesto SCORM debe incluir una etiqueta <strong>&lt;organizations&gt;<\/strong> que incluya un atributo\u00a0<strong>default<\/strong> que indique el ID de la estructura predeterminada.En un subnivel de la etiqueta &lt;organizations&gt; deber\u00e1 haber una etiqueta &lt;organization&gt; cuyo atributo\u00a0<strong>identifier<\/strong> coincida con el ID de la estructura predeterminada antes mencionada.\n<p>&lt;organizations default=\u00bb<strong>TOC1<\/strong>\u00ab&gt;<br \/>\n&lt;organization identifier=\u00bb<strong>TOC1<\/strong>\u00ab&gt;<br \/>\n&lt;title&gt;CURSO DE PRUEBA&lt;\/title&gt;<br \/>\n&lt;item identifier=\u00bbITEM382346\u2033 isvisible=\u00bbtrue\u00bb&gt;<br \/>\n&lt;title&gt;RECURSOS&lt;\/title&gt;<br \/>\n\u2026..<\/li>\n<li><em><strong>ERROR: El archivo ZIP no es correcto ya que no contiene un archivo de manifiesto o \u00e9ste es incorrecto<\/strong><\/em>Este error puede aparecer si el archivo ZIP subido no es correcto (bien porque est\u00e9 defectuoso o porque est\u00e9 comprimido con una herramienta no compatible), aunque tambi\u00e9n puede ocurrir si el archivo ZIP es correcto pero no incluye un archivo de manifiesto o \u00e9ste archivo est\u00e1 da\u00f1ado.\n<p>Aseg\u00farese de crear el archivo ZIP con un software actualizado y no proteja dicho archivo con contrase\u00f1a. Aseg\u00farese tambi\u00e9n de que incluye un archivo de manifiesto y que \u00e9ste es correcto y se puede visualizar.<\/li>\n<li><em><strong>ERROR: El archivo ZIP no es correcto y no se ha podido procesar<\/strong><\/em>Este error puede aparecer si el archivo ZIP subido no es correcto (bien porque est\u00e9 defectuoso o porque est\u00e9 comprimido con una herramienta no compatible).\u00a0Aseg\u00farese de crear el archivo ZIP con un software actualizado y no proteja dicho archivo con contrase\u00f1a.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1108 problemas-tecnicos \"><span class=\"entry-title rich-snippet-hidden\">Pantalla en blanco al acceder a los contenidos desde un LMS<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-11-24T17:29:07+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1108\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1108\" href=\"#collapse-1-1108\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Pantalla en blanco al acceder a los contenidos desde un LMS<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1108\" aria-labelledby=\"faq_1-1108\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-8 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8\"><p>Recientemente, Chrome a partir de la versi\u00f3n 80, realiz\u00f3 unos cambios en la forma de tratar las cookies que est\u00e1 ocasionando problemas con algunos LMS, entre los que se encuentra Moodle. Han publicado el fallo en su sistema de bugs con la soluci\u00f3n. Aqu\u00ed ten\u00e9is el enlace donde habla del problema y donde se puede descargar el parche para las diferentes versiones de Moodle.<\/p>\n<p><a href=\"https:\/\/tracker.moodle.org\/browse\/MDL-67175\" target=\"_blank\" rel=\"noopener\">https:\/\/tracker.moodle.org\/browse\/MDL-67175<\/a><\/p>\n<p><strong>C\u00d3MO REPRODUCCIR EL PROBLEMA<\/strong><\/p>\n<p>Si al entrar a un curso este no carga y se queda en blanco lo que hay que hacer es intentar entrar en ese curso desde otro navegador (Firefox, Edge,etc), si al entrar desde otro navegador el curso carga correctamente entonces eso quiere decir que estamos afectados por el problema del Chrome.<\/p>\n<p><strong>C\u00d3MO SOLUCIONAR EL PROBLEMA<\/strong><\/p>\n<p><strong>OPCI\u00d3N 1<\/strong><\/p>\n<p>Como os hemos comentado antes, desde este enlace:<\/p>\n<p><a href=\"https:\/\/tracker.moodle.org\/browse\/MDL-67175\" target=\"_blank\" rel=\"noopener\">https:\/\/tracker.moodle.org\/browse\/MDL-67175<\/a><\/p>\n<p>Pod\u00e9is descargaros el parche para las diferentes ramas de Moodle.<\/p>\n<p>En caso de utilizar otro LMS diferente a Moodle, tendr\u00e1s que ponerte en contacto con el soporte t\u00e9cnico de dicho LMS para solicitarles un arreglo espec\u00edfico para este problema.<\/p>\n<p><strong>OPCI\u00d3N 2<br \/>\n<\/strong><\/p>\n<p>Este problema ha sido resulto a nivel de los conectores de ScormNext y ya no es necesario tener el parche aplicado en Moodle, solamente deber\u00edamos actualizar los conectores del curso en la plataforma para sustituir los antiguos.<\/p>\n<p>Como sabemos si el curso que estamos lanzando desde el LMS tiene los conectores antiguos.<\/p>\n<p>1\u00ba Tenemos que abrir el curso desde Chrome con las herramientas para desarrolladores abierta. Para abrir estas herramientas lo hacemos presionando la tecla F12 o desde el men\u00fa &#8211; m\u00e1s herramientas &#8211; herramientas para desarrolladores.<\/p>\n<p>2\u00ba Una vez lanzado el curso con las herramientas de desarrollador nos vamos a la pesta\u00f1a \u201cNetwork\u201d y ahi veremos todo el contenido cargado.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-1363\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext1.png\" alt=\"\" width=\"1907\" height=\"1083\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext1-200x114.png 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext1-300x170.png 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext1-400x227.png 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext1-600x341.png 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext1-768x436.png 768w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext1-800x455.png 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext1-1024x582.png 1024w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext1-1200x682.png 1200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext1-1536x873.png 1536w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext1.png 1904w\" sizes=\"(max-width: 1907px) 100vw, 1907px\" \/><\/p>\n<p>3\u00ba En el campo de filtro tenemos que poner scorm_api y nos aparecera la llamada al archivo, si ese archivo lo esta cargandolo desde el dominio del LMS, entonces el conector es antiguo y si lo esta cargando desde el domino \u201cbackend.scormnext.es\u201d eso quiere decir que el conector esta actulizado y entonces el problema de que el curso no cargue viene por otro motivo.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-1362\" src=\"https:\/\/www.welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext2.png\" alt=\"\" width=\"1904\" height=\"1082\" srcset=\"https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext2-200x114.png 200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext2-300x170.png 300w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext2-400x227.png 400w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext2-600x341.png 600w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext2-768x436.png 768w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext2-800x455.png 800w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext2-1024x582.png 1024w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext2-1200x682.png 1200w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext2-1536x873.png 1536w, https:\/\/welcomenext.com\/scormproxy\/wp-content\/uploads\/conector_scormnext2.png 1904w\" sizes=\"(max-width: 1904px) 100vw, 1904px\" \/><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1106 seguridad-y-privacidad \"><span class=\"entry-title rich-snippet-hidden\">\u00bfCu\u00e1l es la pol\u00edtica de privacidad y protecci\u00f3n de datos personales?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-20T00:06:23+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1106\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1106\" href=\"#collapse-1-1106\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1l es la pol\u00edtica de privacidad y protecci\u00f3n de datos personales?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1106\" aria-labelledby=\"faq_1-1106\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En cumplimiento de la Ley Org\u00e1nica 15\/1999, de 13 de diciembre, de Protecci\u00f3n de Datos de Car\u00e1cter Personal y del REGLAMENTO (UE) 2016\/679 DEL PARLAMENTO EUROPEO Y DEL CONSEJO de 27 de abril de 2016, El CLIENTE queda informado de forma inequ\u00edvoca y precisa, y autoriza expresamente a WELCOMENEXT para recabar y tratar de forma automatizada en un fichero, del que es encargado del tratamiento, los datos recogidos en el presente contrato.<\/p>\n<p>Las Partes, siguiendo la normativa vigente de protecci\u00f3n de Datos de Car\u00e1cter Personal, acuerdan:<\/p>\n<ul>\n<li>Que los datos recogidos a trav\u00e9s de los formularios de <a href=\"https:\/\/www.welcomenext.com\">welcomenext.com<\/a> o del servicio scormPROXY que se est\u00e1 contratando se incluyen en ficheros automatizados de datos de los que WELCOMENEXT es el encargado del tratamiento, con la finalidad de poder prestar los servicios contratados por el CLIENTE, poder facilitarle cualquier informaci\u00f3n que \u00e9ste requiera de una forma personalizada o remitirle cualquier informaci\u00f3n relacionada con WELCOMENEXT.<\/li>\n<li>Que los datos recogidos a trav\u00e9s del servicio scormPROXY sobre los usuarios se incluyen en ficheros automatizados, cuyo responsable del fichero y titular es el CLIENTE y el encargado del tratamiento es WELCOMENEXT, con el fin de que el CLIENTE pueda hacer uso del sistema scormPROXY y ofrecer un servicio a trav\u00e9s de este sistema a los usuarios que el CLIENTE de acceso.<\/li>\n<li>WELCOMENEXT garantiza la confidencialidad de todos los datos recogidos desde la Web o a trav\u00e9s del servicio scormPROXY que est\u00e1 contratando, adoptando las medidas t\u00e9cnicas que sean necesarias para garantizar la seguridad e integridad de las mismas.<\/li>\n<li>WELCOMENEXT se compromete a no vender, ceder o transferir los datos recogidos bajo ning\u00fan concepto. No obstante WELCOMENEXT revelar\u00e1 a las autoridades p\u00fablicas competentes los Datos Personales o cualquier otra informaci\u00f3n que sea requerida de conformidad a las disposiciones legales y reglamentarias aplicables en cada caso.<\/li>\n<li>WELCOMENEXT asegura que proteger\u00e1 la confidencialidad de los correos electr\u00f3nicos intercambiados con el CLIENTE. El cliente se obliga a cumplir con el mismo nivel de confidencialidad con los correos electr\u00f3nicos recibidos de WELCOMENEXT.<\/li>\n<li>El CLIENTE tiene reconocidos sus derechos, y podr\u00e1 ejercitar sus derechos de acceso, cancelaci\u00f3n, rectificaci\u00f3n y oposici\u00f3n en cualquier momento, solicit\u00e1ndolo por correo certificado a la direcci\u00f3n postal: WELCOMENEXT S.L. Complejo Empresarial \u00c1tica, Edificio 5, 2\u00aa Planta, Avenida de Europa 26, 28224 Pozuelo de Alarc\u00f3n (Madrid), o la direcci\u00f3n de correo electr\u00f3nico info@welcomenext.com.<\/li>\n<li>El CLIENTE garantiza y responde, en cualquier caso, licitud en la obtenci\u00f3n, de la veracidad, exactitud, vigencia y autenticidad de los Datos Personales facilitados, y se compromete a mantenerlos debidamente actualizados.<\/li>\n<li>El CLIENTE autoriza de forma inequ\u00edvoca a WELCOMENEXT para realizar el tratamiento inform\u00e1tico de los datos facilitados bajo las condiciones descritas en este Contrato exclusivamente para poder facilitar y facturar de forma correcta los servicios contratados.<\/li>\n<li>Todos los datos de car\u00e1cter personal se encuentran alojados en servidores ubicados dentro de la Uni\u00f3n Europea. As\u00ed mismo, las copias de seguridad se encuentran alojados en servidores ubicados dentro de la Uni\u00f3n Europea.<\/li>\n<li>De conformidad con la normativa de protecci\u00f3n de datos, no se considera comunicaci\u00f3n de datos el acceso de WELCOMENEXT a los datos para la prestaci\u00f3n del servicio scormPROXY, que el CLIENTE est\u00e1 contratando.<\/li>\n<li>Igualmente, WELCOMENEXT \u00fanicamente tratar\u00e1 los datos conforme a las instrucciones del CLIENTE, que no los aplicar\u00e1 o utilizar\u00e1 con un fin distinto al que figure en este contrato, ni los comunicar\u00e1, ni siquiera para su conservaci\u00f3n, a otras personas.<\/li>\n<li>Una vez cumplida esta prestaci\u00f3n contractual, los datos de car\u00e1cter personal aportados por el CLIENTE en la plataforma deber\u00e1n ser destruidos, al igual que cualquier soporte o documentos en que conste alg\u00fan dato de car\u00e1cter personal objeto del tratamiento para la prestaci\u00f3n del servicio scormPROXY.<\/li>\n<li>Todas las medidas de seguridad en base al cumplimiento de la vigente normativa de protecci\u00f3n de Datos de Car\u00e1cter Personal se encuentran en el apartado 11. \u201cMedidas de Seguridad\u201d de este Contrato.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1105 seguridad-y-privacidad \"><span class=\"entry-title rich-snippet-hidden\">Medidas de seguridad en los servidores de scormPROXY<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-20T00:05:38+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1105\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1105\" href=\"#collapse-1-1105\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Medidas de seguridad en los servidores de scormPROXY<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1105\" aria-labelledby=\"faq_1-1105\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Este art\u00edculo regula las medidas de seguridad de los sistemas de informaci\u00f3n y de los datos de car\u00e1cter personal utilizados durante la prestaci\u00f3n del servicio scormPROXY en el CLIENTE.<\/p>\n<p>El servicio scormPROXY cumple con lo establecido en la actual normativa de protecci\u00f3n de datos de car\u00e1cter personal. Para la prestaci\u00f3n del servicio scormPROXY es necesario que WELCOMENEXT tenga acceso a los datos de car\u00e1cter personal alojados en este sistema. Este acceso no se considera comunicaci\u00f3n de los datos.<\/p>\n<p>El CLIENTE es el responsable de los ficheros utilizados para la prestaci\u00f3n del servicio del sistema scormPROXY mientras que WELCOMENEXT es el encargado del tratamiento de los ficheros.<\/p>\n<p>En ejecuci\u00f3n de su labor de mantenimiento WELCOMENEXT limitar\u00e1 su acceso a datos personales al necesario para la ejecuci\u00f3n del contrato y tendr\u00e1 estricta observancia de la actual normativa de protecci\u00f3n de datos de car\u00e1cter personal.<\/p>\n<p>WELCOMENEXT podr\u00e1 subcontratar los servidores hardware donde se alojar\u00e1 en los servicios prestados. En base a la\u00a0 normativa de protecci\u00f3n de datos de car\u00e1cter personal, el CLIENTE acepta y autoriza a que los datos personales depositados en el sistema scormPROXY se almacenen en dispositivos fuera de los locales del CLIENTE y de WELCOMENEXT, donde se garantizar\u00e1 el nivel de seguridad correspondiente al tipo de fichero tratado.<\/p>\n<p>Exclusivamente el personal con autorizaci\u00f3n del responsable de seguridad de WELCOMENEXT, as\u00ed como el personal de mantenimiento de la empresa subcontratada para el alojamiento hardware podr\u00e1n tener acceso a los lugares donde se hallen instalados los equipos f\u00edsicos.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Funciones y obligaciones del personal de WELCOMENEXT<\/strong><\/p>\n<p>Tendr\u00e1n acceso al sistema scormPROXY y a los datos contenidos en este, tanto los analistas\/programadores del equipo de WELCOMENEXT as\u00ed como los t\u00e9cnicos de sistemas, los cuales desarrollaran las siguientes tareas:<\/p>\n<ul>\n<li>Gesti\u00f3n de incidencias.<\/li>\n<li>Mantenimiento hardware y software de los sistemas.<\/li>\n<li>Realizaci\u00f3n de actividades de seguridad.<\/li>\n<li>Realizaci\u00f3n y copias de respaldo del sistema y datos almacenados.<\/li>\n<li>Puesta en producci\u00f3n del c\u00f3digo de programaci\u00f3n.<\/li>\n<li>Codificaci\u00f3n y pruebas en el sistema.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Copias de seguridad<\/strong><\/p>\n<p>Se realizar\u00e1n copias de respaldo diarias de todo el sistema scormPROXY utilizado por el CLIENTE, as\u00ed como su configuraci\u00f3n espec\u00edfica, al mismo tiempo se realizar\u00e1n copias de toda la informaci\u00f3n almacenada en el sistema (Bases de datos, documentos, etc.).<\/p>\n<p>Las copias de seguridad ser\u00e1n transportadas por una red de comunicaciones con determinadas medidas de seguridad y protocolos seguros.<\/p>\n<p>Las copias de seguridad se realizar\u00e1n todos los d\u00edas entre las CERO HORAS (00:00) y las CINCO HORAS (05:00) de la madrugada, tiempo en el cual el servicio puede funcionar en condiciones inferiores al nivel de servicio normal.<\/p>\n<p>WELCOMENEXT almacenar\u00e1 las copias de seguridad diarias durante un periodo m\u00e1ximo de 7 d\u00edas.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1104 facturacion-y-formas-de-pago \"><span class=\"entry-title rich-snippet-hidden\">\u00bfCu\u00e1l es el periodo m\u00ednimo de contrataci\u00f3n de scormPROXY?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-20T00:03:44+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1104\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1104\" href=\"#collapse-1-1104\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1l es el periodo m\u00ednimo de contrataci\u00f3n de scormPROXY?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1104\" aria-labelledby=\"faq_1-1104\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No hay una cl\u00e1usula de permanencia en scormPROXY. Puede contratarlo un s\u00f3lo mes o durante tantos meses como desee.<\/p>\n<p>Cada mes se le facturar\u00e1 en funci\u00f3n del n\u00famero de usuarios activos que haya habido en el sistema el mes anterior hasta que finalice el contrato.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1101 uso-de-scorm-next \"><span class=\"entry-title rich-snippet-hidden\">\u00bfQu\u00e9 tama\u00f1o m\u00e1ximo puede tener un paquete SCORM en scormPROXY?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-20T00:01:13+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1101\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1101\" href=\"#collapse-1-1101\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 tama\u00f1o m\u00e1ximo puede tener un paquete SCORM en scormPROXY?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1101\" aria-labelledby=\"faq_1-1101\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>De forma predeterminada, scormPROXY est\u00e1 configurado para admitir paquetes SCORM de hasta 500Mb de tama\u00f1o.<\/p>\n<p>No obstante, si necesita subir paquetes SCORM de mayor tama\u00f1o, puede ponerse en contacto con soporte (soporte@welcomenext.com) y solicitar que le aumentemos este l\u00edmite seg\u00fan sus necesidades. A menos que sea estrictamente necesario, se recomienda no crear paquetes SCORM que tengan un tama\u00f1o superior a 1Gb por cuestiones de rendimiento.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1100 uso-de-scorm-next \"><span class=\"entry-title rich-snippet-hidden\">\u00bfPor qu\u00e9 los contenidos almacenados en scormPROXY ocupan m\u00e1s espacio de lo que ocupan los paquetes SCORM originales?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-19T23:59:46+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1100\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1100\" href=\"#collapse-1-1100\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfPor qu\u00e9 los contenidos almacenados en scormPROXY ocupan m\u00e1s espacio de lo que ocupan los paquetes SCORM originales?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1100\" aria-labelledby=\"faq_1-1100\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En la pantalla <strong>Dashboard<\/strong> de scormPROXY, en el apartado <strong>Servidor<\/strong>, se informa de la cantidad de espacio contratado y de la cantidad de espacio restante.<\/p>\n<p>Es probable que observe que los contenidos que haya subido al repositorio ocupan m\u00e1s espacio en scormPROXY que los paquetes SCORM originales. La raz\u00f3n de esto es porque los paquetes SCORM originales est\u00e1n comprimidos en un archivo ZIP, mientras que en scormPROXY esos contenidos se extraen del archivo ZIP y se almacenan sin comprimir.<\/p>\n<p>Puede comparar el espacio en disco utilizado por scormPROXY con el espacio que ocupan los paquetes SCORM si descomprime estos paquetes y calcula el tama\u00f1o de sus contenidos sin comprimir.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1097 uso-de-scorm-next \"><span class=\"entry-title rich-snippet-hidden\">He olvidado mi contrase\u00f1a de acceso a la herramienta de administraci\u00f3n<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/welcomenext.com\/scormproxy\/author\/alvaro-jaso\/\" title=\"Entradas de Alvaro Jaso\" rel=\"author\">Alvaro Jaso<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-19T23:54:51+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1097\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1097\" href=\"#collapse-1-1097\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">He olvidado mi contrase\u00f1a de acceso a la herramienta de administraci\u00f3n<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1097\" aria-labelledby=\"faq_1-1097\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si usted en un usuario administrativo de scormPROXY (un administrador, un editor o un responsable de formaci\u00f3n) y ha olvidado su contrase\u00f1a, puede hacer lo siguiente:<\/p>\n<ul>\n<li>Si en su empresa hay alg\u00fan administrador con acceso a la herramienta, solic\u00edtele que le cambie la contrase\u00f1a por una nueva.<\/li>\n<li>Si en su empresa no hay nadie con acceso de administrador a la herramienta, p\u00f3ngase en contacto con soporte (soporte@welcomenext.com) y solicite que le restauremos su contrase\u00f1a.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>En cualquier caso, una vez restaurada la contrase\u00f1a, puede entrar a la herramienta de administraci\u00f3n con su nueva clave y dirigirse al apartado <strong>Mi cuenta<\/strong> si desea cambiar la contrase\u00f1a que le hayan proporcionado.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_2_5 2_5 fusion-flex-column\" 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fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;line-height:1.5;\">\u00bfNecesita contactar con Soporte?<\/h2><\/div>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1164-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"1164\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/scormproxy\/wp-json\/wp\/v2\/pages\/1098#wpcf7-f1164-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1164\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1164-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Nombre<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span> <\/label>\n<\/p>\n<p><label> Correo electr\u00f3nico<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Empresa<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"empresa\" \/><\/span> <\/label>\n<\/p>\n<p><label> Tipo de incidencia<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo\"><option value=\"Acceso a la versi\u00f3n de prueba\">Acceso a la versi\u00f3n de prueba<\/option><option value=\"Acceso a scormPROXY\">Acceso a scormPROXY<\/option><option value=\"Visualizaci\u00f3n de contenidos\">Visualizaci\u00f3n de contenidos<\/option><option value=\"Consulta t\u00e9cnica\">Consulta t\u00e9cnica<\/option><option value=\"Otro tipo de incidencia\">Otro tipo de incidencia<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Descripci\u00f3n de la incidencia<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"descripcion\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> Archivo adjunto (captura de pantalla, etc.)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"archivo\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"archivo\" \/><\/span> <\/label><br \/>\n<label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-743\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-743\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">S\u00ed, doy mi consentimiento para que mis datos se almacenen de acuerdo con las pautas establecidas en la <a href=\"https:\/\/www.welcomenext.com\/scormproxy\/politica-de-privacidad\">Pol\u00edtica de privacidad<\/a>.<\/p><\/span><\/label><\/span><\/span><\/span><br \/>\n<\/label>\n<\/p>\n<p><div class=\"cf7-cf-turnstile\" style=\"margin-top: 0px; margin-bottom: -15px;\"> <div id=\"cf-turnstile-cf7-1255755331\" class=\"cf-turnstile\" data-sitekey=\"0x4AAAAAAB4USOMU3SzX1r3w\" data-theme=\"light\" data-language=\"auto\" data-size=\"normal\" data-retry=\"auto\" data-retry-interval=\"1000\" data-refresh-expired=\"auto\" data-refresh-timeout=\"auto\" data-action=\"contact-form-7\" data-callback=\"turnstileCF7Callback\" data-appearance=\"always\"><\/div> <script>document.addEventListener(\"DOMContentLoaded\", function() { setTimeout(function(){ var e=document.getElementById(\"cf-turnstile-cf7-1255755331\"); if(e&&!e.innerHTML.trim()){turnstile.render(e, {sitekey:\"0x4AAAAAAB4USOMU3SzX1r3w\"});} }, 200); });<\/script> <br class=\"cf-turnstile-br cf-turnstile-br-cf7-1255755331\"> 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